BC Ferries Schedule Analysis

My analysis of the BC Ferries Schedule is initially focused on Departure Time Performance.  BC Ferries in their Financial Statements issued for the year ending 2001 ( The most current Year ) that

Customer Services Measures ON-TIME SAILING PERFORMANCE

RATIONALE/METHODOLOGY: To measure the number of sailings departing within 20 minutes of schedule.  This measures the number of times during the reporting period that a departure was made within 20 minutes of scheduled departure. This is expressed as a percentage of the total number of sailings.

VARIANCE ANALYSIS:  In Mainland Services and Northern Services, the on-time performance improved slightly in the 4th quarter and stayed the same for Inter-Island Services. IIS had more weather delays in this 4th quarter compared to last year’s 4th quarter.  Year to year averages show MS and IIS on-time performance decreasing marginally while NS on-time performance improved.  Seasonally, while the fleet average for the remainder of the year remains in the mid-90 percentage points, the 2nd quarter on-time percentage figures traditionally drop to a fleet average of about 87% due to increased traffic flow.  Also of note is that normally about 71% of all delays are due to accumulation over the course of the day after the initial cause, because the vessel is unable to make up the time.